Privacy Policy

This Privacy Policy explains how Movelia Therapy LTD ("we", "us", "our") collects, uses and protects the personal data of its clients and users, in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable laws in the United Kingdom.

1. Data Controller

Business name: Movelia Therapy
Address: Unit C, 40-56 City Rd, London, EC1Y 2AN
Email: moveliatherapy@gmail.com
Telephone: +44 7864527690

2. Personal data we collect

We may collect and process the following categories of personal data through our website, online forms, booking systems, and direct communications:

Identification and contact details: name, surname, phone number, email address.
Online booking information: appointment details, selected services, notes provided by you.
Payment information: payments are processed securely by third-party providers; we do not store full card details.
Health data (special category data): information relevant to providing massage services safely (e.g. injuries, medical conditions, allergies), only with your explicit consent, usually collected via intake or consultation forms.
Technical data: IP address, browser type, device information, and usage data when you browse our website.
Communications: messages sent via contact forms, email, or phone.

3. Purpose and lawful basis for processing

Purpose and lawful basis for processing We process personal data for the following purposes and legal bases:

Providing services and managing bookings (performance of a contract).
Administrative and payment management (performance of a contract and legal obligation).
Compliance with legal obligations (legal obligation).
Customer service and service-related communications (legitimate interest).
Processing health data (explicit consent).
Marketing communications (consent, where applicable).

4. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal obligations. Health data is retained for the minimum period required and stored securely.

5. Data sharing and processors

We do not sell or rent your personal data. We may share data with:

Service providers essential to our business operations (e.g. booking systems, accounting services), under confidentiality agreements.
Public authorities, where legally required.

6. International data transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with the UK GDPR (e.g. adequacy decisions or standard contractual clauses).

7. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

8. Your rights

You have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Request erasure of your data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise your rights, please contact us at moveliatherapy@gmail.com.

9. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Cookies and website analytics

Our website may use cookies and similar technologies to ensure proper functionality, analyse website traffic, and improve user experience. Where required by law, we will ask for your consent before placing non-essential cookies. You can manage or disable cookies through your browser settings.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and, where appropriate, notified to you.

If you have any questions about this Privacy Policy or how your data is handled on our website, please contact us at moveliatherapy@gmail.com.