Cancellation & Refund Policy

At Movelia Therapy, we kindly ask all clients to respect our booking and cancellation policy to ensure fair availability for everyone.

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Cancellations & Refunds

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All bookings are non-refundable. If a client wishes to cancel an appointment, they must provide at least 24 hours' notice before the scheduled appointment time. No refunds will be issued for cancellations. However, clients may choose to reschedule their appointment instead, provided that at least 24 hours' notice is given.

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Rescheduling Appointments

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Appointments may be rescheduled with a minimum of 24 hours' notice before the scheduled treatment time. Requests made within 24 hours of the appointment cannot be accommodated.

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Late Cancellations & No-Shows

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Appointments cancelled with less than 24 hours' notice, or missed without prior notification, will be considered forfeited. The full treatment fee will remain payable, and no rescheduling or refund will be offered.

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Safety & Professional Conduct

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Movelia Therapy reserves the right to terminate any treatment session immediately if the therapist or the Company reasonably considers that continuing would compromise the safety, wellbeing, dignity, or professional standards of anyone involved.

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In such circumstances, the session may be considered completed, and the full treatment fee may remain payable.

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Where appropriate, relevant information, including CCTV footage (where available), may be retained and disclosed to the police or other competent authorities in accordance with applicable law.

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Thank you for your understanding and for respecting our therapists' time and commitment.

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Movelia Therapy