Terms & Conditions

1. About Us

This website is operated by Movelia Therapy.
By accessing this website and booking any service, you agree to be bound by these Terms and Conditions.

All treatments provided are professional therapeutic, sports, and remedial massage services, delivered by a qualified therapist.

2. Eligibility

Clients must be 18 years of age or over to receive treatment unless written parental or guardian consent is provided.

3. Nature of Services

All treatments offered are strictly non-sexual and are provided for therapeutic, rehabilitative, or wellbeing purposes only.

Any inappropriate behaviour, requests, or language will result in the immediate termination of the session, and full payment will still be required. The therapist reserves the right to refuse future bookings.

4. Medical Information

Clients are responsible for providing accurate and complete medical information before treatment, including injuries, medical conditions, medications, or pregnancy.

Movelia Therapy is not liable for issues arising from withheld or incorrect medical information.

5. Appointments and Bookings

Appointments must be booked in advance via the website or approved booking system.
Appointment times include consultation and treatment. Late arrival may reduce treatment time without refund.

6. Cancellations and No-Shows

Cancellations or rescheduling require at least 24 hours’ notice.
Late cancellations or no-shows may be charged up to 100% of the treatment fee.
Repeated missed appointments may result in refusal of future bookings.

7. Payments

Payment is due at the time of booking or before treatment unless otherwise agreed.
Prices are displayed on the website and may be updated at any time.

8. Refund Policy

Refunds are not provided once a treatment has been delivered.
If you are dissatisfied, please contact us directly so we can address your concerns.

9. Professional Boundaries

Clients are expected to behave respectfully at all times.
Movelia Therapy maintains clear professional boundaries and follows ethical and clinical standards in line with UK practice.

Right to Terminate a Session

Movelia Therapy reserves the right, at its sole discretion and in the professional judgment of the treating therapist or the Company, to terminate a treatment session with immediate effect where it is considered that continuing the session would compromise the safety, wellbeing, dignity, or professional standards of either the client or the therapist. This includes, but is not limited to, inappropriate, abusive, threatening, discriminatory, sexually suggestive, violent, fraudulent, or otherwise unacceptable conduct, refusal to comply with reasonable instructions, or any behaviour that causes the therapist to reasonably believe that their safety or wellbeing may be at risk.

Where a session is terminated under these circumstances, the treatment shall be deemed to have been completed, no refund shall be payable, and the full treatment fee shall remain due.

Movelia Therapy reserves the right to retain, review, and, where appropriate or required by law, disclose any information relevant to the incident, including, without limitation, CCTV footage (where available), booking records, identification details, communications, and any other relevant evidence, to the police or any other competent regulatory, investigative, or law enforcement authority for the purposes of investigating suspected criminal activity, protecting the safety of staff or clients, or supporting legal or regulatory proceedings.

Movelia Therapy further reserves the right to refuse, suspend, or cancel any future appointments where a client's conduct constitutes a breach of these Terms & Conditions or is reasonably considered to present a risk to the safety, wellbeing, or legitimate interests of the Company, its therapists, staff, or other clients.

10. Liability

Movelia Therapy will not be liable for:

Injuries or conditions not disclosed prior to treatment
Normal post-treatment soreness or reactions
Loss or damage to personal belongings

Treatments are provided at the client’s own risk.

11. Website Use

The content of this website is for general information only and may be updated without notice.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

12. Intellectual Property

All content, branding, logos, and text on this website are the property of Movelia Therapy and may not be reproduced without written permission.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us via the details provided on our website.